Refund and Returns Policy

Orders may be cancelled before food preparation begins.

Because food is freshly prepared to order, we do not offer change-of-mind cancellations or refunds once preparation has started or the order has been collected. This does not limit your rights under the Consumer Guarantees Act 1993 or other applicable consumer law.

If your order is incorrect or the food is not of acceptable quality, please contact us as soon as possible. We will investigate and provide a replacement, refund or other remedy as required by applicable consumer law.

If you do not collect an order that we have prepared and made available at the agreed pickup time, we do not offer a change-of-mind refund. Your statutory rights remain unaffected.

If you have any questions, please contact us at:
[email protected]