The Wrap Rewards – Programme Terms
Effective date: 18 October 2026. All dates and times are New Zealand local time (Pacific/Auckland).
The Wrap Rewards is a free, fixed-term loyalty programme for customers ordering through thewrap.co.nz. These conditions apply to participation in the programme alongside our website Terms & Conditions. There is no membership charge or automatic paid renewal.
1. Programme dates
The points-earning period runs from 18 October 2026 until 11:59 pm on 18 October 2027. No new points are earned after that deadline unless we announce a new programme. Your website account may remain available after the rewards programme ends.
Rewards earned during the programme may be used until 11:59 pm on 16 January 2028, providing a 90-day redemption period after points earning ends. Programme points do not expire earlier during this fixed term. A shorter date displayed by a technical error will not reduce this entitlement; please contact us for correction.
2. Joining and earning points
Create an account and sign in before ordering. Members earn 1 point for each NZ$1 of eligible paid online order spend recorded by our rewards system. Points are credited when an eligible order reaches Processing or Completed status. Guest purchases are not automatically linked to a rewards account. If a balance appears incorrect, contact us with your order number so we can check it.
3. Using rewards
Each 200 points qualifies for a NZ$10 discount coupon for a future order at thewrap.co.nz. Points exchanged for a coupon are deducted from your balance. Apply your available coupon at checkout before paying. Points and promotional coupons cannot be sold, transferred or exchanged for cash. These conditions apply to free promotional rewards, not purchased gift cards.
The standard reward requires 200 points. A remaining balance below 200 points does not automatically generate a NZ$10 coupon. Before the programme closes, we will publish how remaining balances below the threshold will be treated and provide a fair opportunity to use accrued rewards. We will not silently remove balances during the programme.
4. Cancellations, refunds and errors
Points associated with cancelled, unpaid or refunded purchases may be removed or adjusted in proportion to the cancellation or refund. We will correct duplicate credits and genuine system errors. If a reward was used on an order that is cancelled or refunded, contact us so we can review whether the reward should be restored. Nothing here limits any refund or remedy required by law.
5. Maintenance and interruptions
Website maintenance or an outage may temporarily prevent access to accounts, points or coupons. Accrued entitlements will be preserved. Where an interruption prevents redemption near a deadline, we will extend the affected redemption period by the duration of the interruption and explain how customers can obtain assistance.
6. Changes and early closure
This programme is scheduled to end on the dates above and does not promise lifetime rewards. We will give at least 30 days’ advance notice of any material adverse change or planned early closure, through this website and the email address associated with your account. Already earned rewards will be protected, with at least 90 days from any earlier earning cutoff to redeem them. Changes will not retrospectively reduce rewards already earned. Where an urgent legal or security issue requires a temporary suspension, we will explain the position as soon as reasonably possible and provide a fair remedy for affected rewards.
The Wrap may change the points-earning rates for future purchases for reasonable reasons, including changes in costs, legal requirements or the operation of the programme. Any change that adversely affects members will be notified at least 30 days in advance on this website and to the email address registered to their account. Changes will apply only to purchases made after the stated effective date. The reward value of points already earned and the existing redemption rights of coupons already issued will be preserved. Members’ statutory rights remain unaffected.
7. Sale or change of operator
A sale of the business does not automatically cancel accrued rewards. We will notify members whether a new operator will continue the programme and explain who will honour existing rewards. If the programme will not continue, we will provide the notice and redemption arrangements above or another fair remedy where continued redemption is not possible. Customer information will be handled in accordance with applicable privacy law.
8. Account use and privacy
Keep account details accurate and login details secure. We may investigate suspected fraud or misuse and correct improperly obtained points. We will give an explanation and an opportunity to raise a genuine dispute. Personal information is handled under our Privacy Policy. Rewards membership does not by itself constitute consent to unrelated marketing emails.
9. New Zealand consumer rights and contact
New Zealand law applies. Nothing in these conditions excludes or limits rights or remedies under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other applicable law.
For missing points, coupon problems or programme questions, contact The Wrap at [email protected] or speak to us in store. Include your order number where available. Please do not send your password or payment card details.